Refund Policy

We offer a 14-day free trial for all new users to evaluate our service:

• The free trial includes access to all features and functionality of your chosen plan
• No payment information is required during the trial period
• You can cancel anytime during the trial period without any charges
• Trial periods cannot be extended or renewed
• Each user/organization is eligible for only one free trial

Email Inspect offers flexible subscription options:

• Monthly Subscriptions: Billed monthly and automatically renewed every 30 days
• Yearly Subscriptions: Billed annually and automatically renewed every 12 months
• Subscription type is automatically detected based on your plan selection
• All subscriptions include automatic renewal unless cancelled
• You will receive email notifications before each renewal

We offer a 7-day money-back guarantee for new paid subscriptions:

• If you mistakenly subscribed or are not satisfied with the service, you can request a full refund within 7 days of your first payment
• The 7-day period starts from the date of your initial payment, not from the end of your free trial
• Refund requests must be submitted through our support system or by emailing support@emailinspect.com
• Refunds are processed within 5-10 business days to the original payment method
• This guarantee applies only to first-time subscribers and cannot be combined with other offers

Important information about subscription renewals:

• Subscriptions automatically renew on the billing date unless cancelled
• Payment must be completed within the renewal period to maintain service
• Failed payments will trigger automated retry attempts for up to 7 days
• You will receive email notifications about payment failures and upcoming suspension

Important: Please read this section carefully regarding data retention.

Detailed suspension process:

• 15-Day Grace Period: After subscription expiration, you have 15 days to reactivate your account or make payment
• 7-Day Suspension Period: If no payment is received within 15 days, your account is suspended and you cannot log in for 7 days
• Data Deletion: After the 7-day suspension period (total of 22 days from expiration), all your data including:
  • DMARC aggregate and forensic reports
  • TLS reporting data
  • Historical analytics and trends
  • Domain configurations and settings
  • AI analysis results and recommendations
  will be permanently deleted and cannot be recovered.

You can cancel your subscription at any time:

• Cancellations can be processed through your account dashboard or by contacting support
• Cancelled subscriptions remain active until the end of the current billing period
• No partial refunds are provided for unused portions of monthly or yearly subscriptions (except during the 7-day money-back guarantee period)
• After cancellation, you will retain access to your data until your subscription period ends
• Cancelled accounts follow the same data retention policy as expired accounts

The following situations are not eligible for refunds:

• Refund requests made after the 7-day money-back guarantee period
• Partial refunds for unused subscription time (except within the guarantee period)
• Refunds for accounts suspended due to violation of Terms of Service
• Refunds for data loss due to failure to renew subscription within the specified timeframe
• Second or subsequent subscriptions (money-back guarantee applies only to first-time subscribers)
• Refunds requested due to technical issues that were resolved within a reasonable timeframe

To request a refund within the 7-day guarantee period:

1. Contact our support team at support@emailinspect.com
2. Include your account email address and subscription details
3. Provide a brief reason for the refund request
4. Our team will process your request within 2 business days
5. Approved refunds are processed within 5-10 business days

To avoid data loss, we strongly recommend:

• Regularly exporting your DMARC reports and analytics data
• Setting up calendar reminders for subscription renewal dates
• Enabling email notifications for billing and account status updates
• Contacting support immediately if you experience payment issues