Terms of Service

Last updated: September 19, 2025

These Terms of Service ("Terms") govern your use of Email Inspect ("we", "us", "our"), an AI-powered DMARC monitoring and email security service available at https://emailinspect.com ("Service"). By accessing or using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing, browsing, or using Email Inspect, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Service.

  • These Terms constitute a legally binding agreement between you and Email Inspect
  • You must be at least 18 years old or have parental consent to use our Service
  • If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms

2. Description of Service

Email Inspect provides AI-powered email security monitoring services, including:

  • DMARC Monitoring: Analysis of DMARC aggregate and forensic reports
  • TLS Reporting: Monitoring of TLS connection security and certificate validation
  • AI-Powered Analytics: Machine learning algorithms for threat detection and security insights
  • Real-time Alerts: Automated notifications for security incidents and policy violations
  • Domain Security Management: DNS record monitoring and configuration assistance
  • Compliance Reporting: Security compliance dashboards and historical analytics

3. User Accounts and Registration

To use our Service, you must create an account and provide accurate information:

  • Account Information: You must provide accurate, current, and complete information during registration
  • Account Security: You are responsible for maintaining the confidentiality of your account credentials
  • Account Responsibility: You are responsible for all activities that occur under your account
  • Unauthorized Access: You must notify us immediately of any unauthorized use of your account
  • One Account Per User: Each user may maintain only one active account
  • Account Verification: We may require email verification or additional authentication measures

4. Subscription Plans and Billing

Email Inspect offers various subscription plans with the following terms:

Free Trial

  • 14-day free trial available for new users
  • Full access to all features during trial period
  • No payment information required during trial
  • One trial per user/organization
  • Subscription Types: Monthly and yearly subscription options available
  • Automatic Renewal: Subscriptions automatically renew unless cancelled
  • Payment Processing: Payments are processed through secure third-party payment providers
  • Price Changes: We reserve the right to modify subscription prices with 30-day advance notice
  • Taxes: Subscription fees may be subject to applicable taxes based on your location
  • Currency: All prices are listed in USD unless otherwise specified

5. Data and Privacy

Your use of the Service involves the processing of various types of data:

  • Data Ownership: You retain ownership of all data you provide to the Service
  • Data Processing: We process your data in accordance with our Privacy Policy
  • Data Security: We implement industry-standard security measures to protect your data
  • Data Retention: Data retention periods are outlined in our Privacy Policy and Refund Policy
  • Data Export: You may export your data at any time through your account dashboard
  • AI Processing: Your data may be processed by our AI systems for security analysis and threat detection

6. Acceptable Use Policy

You agree to use the Service responsibly and in compliance with all applicable laws. You may not:

  • Illegal Activities: Use the Service for any illegal purpose or in violation of any laws
  • Unauthorized Access: Attempt to gain unauthorized access to our systems or other user's accounts
  • System Interference: Interfere with or disrupt the Service or servers connected to the Service
  • Reverse Engineering: Reverse engineer, decompile, or disassemble any part of the Service
  • Data Scraping: Use automated systems to extract data from the Service without permission
  • False Information: Provide false or misleading information about domains you don't own or control
  • Spam or Abuse: Send spam, abuse our support systems, or engage in harassment
  • Resale: Resell or redistribute access to the Service without explicit written permission

7. Domain Verification and Authorization

To use our DMARC monitoring services:

  • Domain Ownership: You must own or have authorized access to domains you add to the Service
  • DNS Configuration: You are responsible for correctly configuring DNS records as instructed
  • Verification Process: We may require verification of domain ownership through DNS records or other methods
  • Unauthorized Domains: Adding domains you don't own or control is strictly prohibited
  • Third-party Domains: Monitoring third-party domains without permission may result in account suspension

8. Service Availability and Performance

While we strive to provide reliable service, we cannot guarantee uninterrupted availability:

  • Uptime Target: We aim for 99.9% service uptime, excluding scheduled maintenance
  • Maintenance Windows: Scheduled maintenance will be announced in advance when possible
  • Service Interruptions: We are not liable for service interruptions due to circumstances beyond our control
  • Data Processing Delays: DMARC report processing may be subject to delays based on report volume
  • Third-party Dependencies: Our Service relies on third-party services that may affect availability

9. Account Suspension and Termination

We reserve the right to suspend or terminate accounts under certain circumstances:

Automatic Suspension for Non-Payment:

  • 15 days grace period for subscription renewal
  • 7 days suspension with no login access
  • Permanent data deletion after 22 total days
  • Violation of Terms: Immediate suspension for violations of these Terms or Acceptable Use Policy
  • Fraudulent Activity: Accounts involved in fraud or unauthorized access will be terminated
  • Security Threats: Accounts posing security risks may be suspended pending investigation
  • Legal Requirements: We may suspend accounts to comply with legal obligations
  • User-Initiated Termination: You may terminate your account at any time through your account settings

10. Intellectual Property

The Service and its content are protected by intellectual property laws:

  • Our Property: The Service, including software, algorithms, AI models, and content, is owned by Email Inspect
  • Trademarks: "Email Inspect" and related marks are our trademarks
  • Your Data: You retain ownership of data you provide, subject to our license to process it
  • Feedback: Any feedback or suggestions you provide may be used by us without compensation
  • Third-party Content: Some features may include third-party content used under appropriate licenses

11. Disclaimers and Limitation of Liability

Important Disclaimers:

  • The Service is provided "as is" without warranties of any kind
  • We do not guarantee that the Service will meet your specific requirements
  • Email security recommendations are advisory and not guaranteed to prevent all threats

Limitation of Liability:

  • Our liability is limited to the amount paid by you in the 12 months preceding the claim
  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for data breaches or security incidents at your organization
  • You acknowledge that email security involves inherent risks that cannot be completely eliminated

12. Indemnification

You agree to indemnify and hold Email Inspect harmless from claims arising from:

  • Your use of the Service in violation of these Terms
  • Your violation of any third-party rights
  • Any content or data you provide to the Service
  • Your violation of applicable laws or regulations

13. Governing Law and Disputes

These Terms are governed by applicable laws, and disputes will be resolved as follows:

  • Governing Law: These Terms are governed by the laws of the jurisdiction where Email Inspect is incorporated
  • Dispute Resolution: We encourage resolving disputes through direct communication first
  • Arbitration: Disputes may be subject to binding arbitration as outlined in our dispute resolution procedures
  • Class Actions: You waive the right to participate in class action lawsuits against us

14. Changes to Terms

We may update these Terms from time to time:

  • Notification: Material changes will be communicated via email and in-app notifications
  • Effective Date: Changes become effective 30 days after notification
  • Continued Use: Your continued use of the Service after changes indicates acceptance
  • Disagreement: If you disagree with changes, you may terminate your account

15. Contact Information

For questions about these Terms of Service or legal matters:

General Support: support@emailinspect.com

Legal Inquiries: legal@emailinspect.com

Terms & Compliance: compliance@emailinspect.com

Our legal team typically responds to inquiries within 3-5 business days.

By using Email Inspect, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

These Terms, together with our Privacy Policy and Refund Policy, constitute the complete agreement between you and Email Inspect regarding your use of our Service.